INTRODUCTION

Who we are

Ampersand Studio srl, Romanian Legal Entity with Headquarters in 3 Izvorului, Constanța, Romania, registered with the Trade Register under no. J13 / 678 / 2018, having the unique Registration Code 39053795. Hereinafter referred to as “Bianca Dumitrașcu’s website”,“Bianca Dumitrascu’s Shop”,“Bianca Dumitrașcu”, “Website”, “We”, “Our” or “us”.

Contact

contact@biancadumitrascu.com

We offer you an online purchasing service which allows you to purchase a selection of the items available at our store/stores from your computer. You can also benefit from promotions, gifts and exclusive offers.

Below, we invite you to review the general conditions of sale which regulate the purchase of our products via this Website. Therefore, use of this Website implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please contact us at contact@biancadumitrascu.com

CONTRACT

Copyright Info

All content on Bianca Dumitrașcu’s website is protected by copyright law. Any use of imagery must properly credit the artist.

Availability of the service

Please make sure that you are over 18 before placing an order on our Website.
You may only purchase or order items for non-commercial purposes and any other use is not permitted.

The products offered are distributed in Romania, EU and International; If you have any questions please contact us contact@biancadumitrascu.com

Return policy

If for any reason you are not satisfied with your purchase, we are happy to offer a full refund on products within 14 days of receiving the product. Products must be returned undamaged and in the state in which they were sent. You are responsible for ensuring correct packing of the product and using appropriate postal and recorded delivery methods. Bianca Dumitrascu is not responsible for the loss or damage of any returned product. Upon satisfactory receipt of the returned goods we will refund your payment within 7 business days minus the costs of initial shipping.

If you receive a product from us that is damaged or defective, please email us at contact@biancadumitrascu.com

Purchase procedure

Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon. The shopping basket contains the reference of the selected item. The quoted price does not include transport costs, which will vary according to the delivery location.

To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order and possibly simplify future purchases via the Website. The personal details provided by users will be treated in accordance with our Privacy Policy. We wish to remind users that their personal details must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased.

Once the order has been completed, and before the order is confirmed, the user will be provided with an itemised summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, in order for the user to confirm this by clicking on the “Confirm payment” button.

Purchases

All transactions are processed via Paylike and all major credit cards in RON and EUR. For more information you can visit their website https://paylike.io/

Once the transaction has been confirmed, the order number will be displayed on the webpage, allowing users to track the order from their computer at any moment.

An automated order confirmation e-mail will also be sent to the address indicated by the user with acknowledgement of receipt, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, We advise the user to contact Customer Services (contact@biancadumitrascu.com). Similarly, an e-mail will be sent to the user confirming that the product has been dispatched.

Availability of products

All orders are subject to the products being available. If, at the time the order is issued, our shop detects that there are no stocks of any of the products included within it, we will make every effort to restock the item as soon as possible. If this is not possible, the user will be notified immediately.

Right not to accept an order

We may cancel or refuse to accept any confirmed order on the following grounds:
1. In the event of a technical and/or typing error in the prices or other details of products contained on the webpage when the order was placed.
2. Due to a lack of availability, as described above.
3. When the security systems indicate that the order may be fraudulent.
4. When there are reasons to indicate that the user is a minor.
5. If we were unable to deliver the order to the address provided.
6. We will fully reimburse any sums that have been paid.

PRICE AND PAYMENT

Payment and currency

The prices on this Webpage are quoted in RON (Romanian Lei) and EUR (euro)

Invoicing

The customer expressly consents to the issue of the invoice in electronic format. If the customer wishes to receive a paper invoice, they can request this at any time by contacting our Customer Service at contact@biancadumitrascu.com

DELIVERY AND SHIPPING FEES

Delivery

We ship in Romania and internationally in most destinations. We also offer the option to pick-up the order for our studio in Bucharest.

Shipping Fees

Romania
25 RON on orders under 350 RON
Free shipping on orders over 350 RON

European Union
25 EUR on orders under 250 EUR
Free shipping on orders over 250 EUR

International
Items shipped outside of EU may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order. These fees are not covered or reimbursed through Bianca Dumitrascu’s Shop. Any additional charges for customs clearance is the responsibility of the recipient.

We recommend checking with your country’s customs office to determine if any additional fees apply. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.

Shipping times

Romania: 3-5 business days
European Union: 5-7 business days (depending on your location)
International: 10-15 business days (depending on your location)

The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the website pages and in the contract published on this Webpage.